Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders.
Individual will serve as training and product specialist for IFSTA/FPP customers in assigned territory. Be primary point of contact for customers and provide training, information, support, and recommendations on IFSTA/FPP print and electronic products. Work to establish and maintain relationships with end users. Demonstrate and assist customers in the development of custom online learning courses using IFSTA/FPP’s proprietary learning management system. Train customers in the use of IFSTA/FPP electronic products.
Represent the organization at local, state, national, and international trade shows and conferences. Prepare and deliver product presentations and demonstrations for diverse audiences. Work with customers during the purchase process to provide quotes, answer questions, and process orders. Develop and implement an annual sales and marketing plan for assigned territory. Assist in researching market conditions in local, regional, or national areas to determine potential growth opportunities.
Gather information on competitors’ comparable products and their prices, sales, and methods of marketing and distribution. Document and provide customer feedback to assist in product improvement and development. Frequent night and weekend work including overnight travel will be required based on customer and organizational needs. Flexible office hours may be required depending on assigned territory.
Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device. Extensive travel is required for this position. After the probationary period, incumbent may be eligible for remote work location following one year of successful performance. This position requires the physical ability to occasionally lift in excess of 50 pounds.
Major responsibilities include but are not limited to:
- Acquire and maintain knowledge of available products both from a content and a technical perspective. Stay current with knowledge of competitors’ comparable products and sales strategies. Identify potential customers and initiate contact. Work with customers during the purchasing process to provide quotes answer questions and process orders. Work with management to develop and implement an annual sales and marketing strategy for assigned territory.
- Develop quality product presentations that establish credibility in the fire and emergency services market. Effectively deliver presentations to individuals and in large professional assemblies. Personally visit telephone or write current and prospective customers to explain benefits of training products. Meet with customers to explain and demonstrate features of products. Recommend products to customers based on customer’s specific needs and interests. Review past orders and current accounts to generate ideas on expanding services to customers. Confer with customers to verify service satisfaction or investigate and resolve customer complaints and other problems. Record customer interest reactions sales and problem resolution in a database.
- Assist customers in customization development and implementation of online learning courses using IFSTA/FPP’s proprietary learning management system. Provide train-the-trainer courses and instruction on IFSTA/FPP electronic products to ensure smooth implementation and use occurs. Provide support for electronic products to resolve customer issues.
- Travel extensively to meet with potential customers. Represent FPP and IFSTA at local state national and international fire service conferences and expositions. Other duties as assigned.
Qualifications:
Associate’s Degree
Four years experience in Fire and Emergency Services, Sales, Marketing, or related field.
Required Certifications:
- Firefighter I (or equivalent) or Paramedic, Fire Instructor I (or equivalent), Driver’s License.
Required Skills, Proficiencies and Knowledge:
- Knowledge of principles and methods involved in emergency services training and program delivery (including online training). Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Applicants should be adaptable, responsive, flexible, creative, goal-oriented, organized, and ethical.
Compensation:
Compensation for this position will be based on the work experience, skills and abilities the selected candidate brings to the position. The current hiring range for Oklahoma State University is $42,600 - $57,625 annually.
Oklahoma State University is an Affirmative Action/Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, disability or protected veteran status. OSU is a VEVRAA Federal Contractor and desires priority referrals of protected veterans for its openings.
