FREE SHIPPING
IFSTA now provides free ground shipping for the 48 contiguous US. This excludes Alaska and Hawaii.
FREE SHIPPING does NOT include bookstores and IFSTA distributors.
General Shipping Information
We require an actual street address (instead of a post office box) in order to guarantee delivery.
Same day processing can be guaranteed for orders that are submitted by 12:00 pm CDT/CST.
Shipping Days are Monday through Friday and do not include Saturday and Sunday or holidays. Delayed deliveries due to inclement weather are beyond our control.
Alaska and Hawaii
3rd Day shipping is NOT available for Alaska and Hawaii.
Free Shipping is NOT available for Alaska and Hawaii.
APO/FPO Addresses
APO and FPO addresses will be shipped through the US Postal Service as Certified Priority Mail.
International Customers
Prepayment is required including shipping costs for the products ordered. Payment methods include check, credit card, money order, or draft against a U.S bank. A $25.00 bank processing fee will be added for electronic funds transfer (EFT).
To place an order or to receive a quote for delivery charges outside the United States (including U.S. Territories), e-mail us at support@ifsta.org or call 800-654-4055, or fax 405-744-8204.
Return Policy
Return Address:
Fire Protection Publications
930 N. Willis
Stillwater, OK 74078-8045
Customers
- Items must be returned within 30 days of invoice date
- Items must be in resalable condition with shrink wrap in place
- Include a copy of the invoice
- Include an explanation for the return
- Items must be shipped via UPS or FedEX at customer expense
- Old editions cannot be returned
Bookstores
- Item must be in resalable condition with shrink wrap in place
- a 15% restock fee will be applied to the return
- Include a copy of the invoice
- Include an explanation for the return
- Items must be shipped via UPS or FedEX at customer expense
- Old editions cannot be returned after 6 months of new edition release date
eBooks
Refund Policy:Upon purchase you will receive an activation code. Once your activation code has been consumed the eBook cannot be returned for a refund.
Buyers
If you are returning a purchase made on Amazon™, you must return it through the original order placed on the Amazon™ site.
Please call 800-654-4055, or email customer service support@ifsta.org if you have questions.
